Amazon not working for thousands of customers — follow for live updates
Thousands of users are reporting that Amazon’s website is down, leaving shoppers with page errors when they attempt to access the site.
According to Downdetector, there were more than 18,000 reports of problems with Amazon’s site beginning around 2:15 p.m.
The reports started to decline around 2:20 p.m., but began to climb again around 3:00 p.m. As of 3:45 p.m. there were more than 20,000 reports on Downdetector.
Shoppers complaining on social media said they were experiencing issues with checkout and payment errors, incorrect or fluctuating prices on items, and problems when attempting to update their shipping locations or locate their store inventories.
Some have complained that they cannot complete their purchases on the site.
App users have also run into problems. Some users reported receiving a message on the app noting possible service disruptions.
“We’re sorry if you’re experiencing issues while placing an order. We’re working to fix this as quickly as possible. Please try again later, or visit this Customer Service home for more help,” the message says.
Amazon Fresh, Amazon’s online grocery market, is also reportedly experiencing issues due to the outage. The site is currently not allowing shoppers to order pickup or delivery orders.
The Amazon Help account on X is responding to users who are affected by the outage.
“Hello. We’re sorry that some customers may be experiencing issues. We appreciate your patience as we work to resolve the issue,” an individual by the name of Grayling wrote in response to a user complaint.
The Independent has requested comment from Amazon.
Some accounts on social media are claiming a link between the outage and a drone strike in the United Arab Emirates that hit two of Amazon’s data centers on Monday, but there is no evidence to substantiate those claims.
The drone strike did cause outages for products using AWS services in the Middle East, but no outages linked to Amazon’s website or app were reported, according to CNBC.
“In the UAE, two of our facilities were directly struck, while in Bahrain, a drone strike in close proximity to one of our facilities caused physical impacts to our infrastructure,” AWS said in a statement on Monday.
It said the strikes “have caused structural damage, disrupted power delivery to our infrastructure, and in some cases required fire suppression activities that resulted in additional water damage.”