Over 100,000 requests have been made to the DWP’s digital Proof of Benefit service which allows people to download or request a letter confirming their benefits to access discounts on broadband and council tax

The Department for Work and Pensions (DWP) has released a fresh update regarding an online service designed to assist individuals in saving money.

Since its inception in September 2025, the digital Proof of Benefit service has received over 100,000 requests.

This service enables users to download or request a letter confirming their benefits without the need to make a phone call or visit a Jobcentre.

Such a letter can facilitate savings from social tariffs on broadband to council tax reductions, as many organisations require proof of benefits before discounts can be accessed.

The service encompasses eight benefits: Employment and Support Allowance (ESA), Jobseeker’s Allowance (JSA), Personal Independence Payment (PIP), Disability Living Allowance (DLA), State Pension, Pension Credit, and Attendance Allowance, reports the Mirror.

Minister for Transformation, Andrew Western stated: “We are modernising DWP services, so they work better for everyone.

“This new 24/7 digital service is a great example of this, putting people firmly at the centre, giving them instant access to vital support when they need it.

“This is just the start of how we’re transforming DWP for the better – modernising DWP services to work around people’s lives – not the other way round.”

Future enhancements will enable customers to view payment information, report certain changes online and receive tailored support.

This comes as the DWP is transitioning from some older legacy benefits to Universal Credit.

Universal Credit has taken the place of most Tax Credits, Income Support, income-based Jobseeker’s Allowance and Housing Benefit claims. However, you can still claim Housing Benefit if you reside in supported or temporary accommodation.

Income-related Employment and Support Allowance (ESA) is also being phased out in favour of Universal Credit, with the DWP aiming to have all claimants transferred by March 31, 2026.

If you’re an income-related ESA claimant, you should have received your “migration notice” detailing the transition process in the final months of last year.

This “migration notice” provides a three-month deadline for transitioning to Universal Credit – beyond this point, your existing benefits will cease.

According to the DWP, 55 percent of individuals will be financially better off on Universal Credit, whilst 35 percent will be worse off. The remaining claimants will see no change.

If you’re set to be worse off under Universal Credit, you’ll receive monthly transition payments to cover any shortfall.

This transitional protection remains in place until there’s no difference between your new Universal Credit award and what you previously received under legacy benefits.

However, these transitional payments are only available if you wait to be transferred through the “managed migration” process.